MTN has made huge strides to alleviate customer frustrations by making significant investments in critical areas.
In March this year, MTN announced a R1.5 billion investment in a network resilience program aimed at preventing the negative impact and frustration caused by power cuts, theft and vandalism and helping to improve the availability and stability of the network in the long term.
With a significant portion of South Africa’s population living in rural areas, MTN is committed to expanding its network to underserved communities and aims to achieve 95% rural broadband coverage by 2025. MTN Group continues the same ambition throughout Africa. The idea is to harness the power and potential of this brand in our key regions.
This investment made it possible to improve network availability in accordance with international benchmarks despite ongoing load shedding. It led to the deployment of 59 new 5G sites in the region in 2023, bringing the total to 965 sites. The investment also went towards the installation of additional backup power sources such as batteries and generators and will also ensure increased security features at cell towers, as well as the installation of solar panels.
Many can attest to the fact that loss of connectivity is due to weak signal or lack of service due to load shedding or vandalism that affects network availability.
This makes it more difficult for network users to reach their loved ones, enjoy their favorite shows and continue their activities.
MTN is committed to ensuring consumers do not experience network disruptions by investing in continued network resilience and working to get all network towers off-grid on time so that load shedding does not impact quality of the service.
This renowned telecommunications brand is very proud that in Gauteng, the overall network resilience completion rate is expected to reach the 100% mark by the end of November. Continuing site upgrades and the deployment of new sites mean that many underserved communities will benefit from the Grid Resilience Program.
The main objective is to accelerate digital access for as many South Africans as possible and improve lives through the power of connectivity.
While network availability during load shedding was often reduced to 80% in Gauteng, the current resilience completion rate has improved network availability to between 95 and 98% and this continues to improve at as resilience continues.
MTN will continue to play a bold role in accelerating South Africa’s development, knowing full well that expanding digital and financial inclusion is more critical than ever, and that innovation will not stop then that the brand stimulates further progress and significantly improves access.
From the developments revealed above, it is clear that MTN wants the opportunities offered by the digital world to be universal, thereby contributing as a positive force to the transformation of individuals, businesses and society. However, MTN needs a greater collective effort in the fight against crime and vandalism. Communities must continue to play a proactive role in helping to mitigate the effects of vandalism on sites, particularly during power cuts. Criminals continued to use the darkness during load shedding as an opportunity to strike, but the response, with support from various communities in Gauteng, was strong. Communities can continue to support this campaign by being vigilant and reporting any suspicious activity by calling 083 123 7867 or sending an email. (email protected). Vigilance and unity of purpose result in progress and stronger communities.