Travelstart makes history by being the first to create an AI travel assistant in Africa

by MMC
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…deepens its reach with a new store at MMA2

Travelstart, a leading online travel agency, has made history as the first agency to create Africa’s first artificial intelligence (AI) travel assistant, to meet the needs of travelers in various countries.

This travel assistant is constantly trained and improved to improve its capabilities with responses provided based on data and pre-programmed algorithms.

This is also when the agency opened its Nigeria Airport store at Murtala Muhammed Airport Terminal 2 (MMA2) to deepen its presence in Nigeria.

Speaking at the store launch at MMA2 in Lagos, Alex Olafare, Head of Marketing at Travelstart, said the AI ​​travel assistant can chat in Pidgin English, create personalized itineraries, make budget recommendations and suggest trips in the whole world. advice.

Read also: MMA2 Premium Departure Concierge: Where travel meets luxury and convenience

Olafare said travelers can type what they need and will receive a response immediately, adding that flights can be booked directly from the AI ​​travel assistant.

“The AI ​​travel assistant can tell you ticket prices and everything will be transparent. No matter where you are, the AI ​​travel assistant will always help you fulfill requests,” he assured.

Modupe Ola Thompson-Ehime, Head of Operations at Travelstart, said: “Travelstart has continued to introduce innovations to meet the needs of travelers. One such innovation is technology that helps travelers speak with an agent on WhatsApp. »

She said the WhatsApp channel is an easily accessible, stress-free and convenient way to speak with a live agent.

“You can chat with Lucy, your automated travel assistant, rebook and view the day’s deals through this channel,” Thompson-Ehime said.

Speaking earlier at the event, Bukky Akomolafe, Country Manager of Travelstart, said: “the launch of the travel store at MMA2 is an exciting initiative for the company as it shows its commitment and investment in Nigeria . »

Akomolafe said the store is another touchpoint where customers can access Travelstart.

She said MMA2’s store is an ideal and convenient place where travelers can access a wide range of travel services, receive information and get real-time assistance.

She said the company had leveraged local content and technological innovations to stay ahead of the curve and cushion the effects of COVID-19 and foreign exchange challenges that were threatening the travel sector in Nigeria and other countries. parts of the world.

Read also: Police and BASL team up to improve security at MMA2

Kola Bamigboye, Head of Space and Premises at MMA2, said: “MMA2 is delighted to welcome Travelstart to its facilities and assured that it will partner with the company to ensure travelers have the best travel experience . »

The event was also attended by Nigerian music director Bankole Wellington, popularly known as Banky W, who commended Travelstart for its innovation in the travel industry.

“For me, I’m a big believer in companies that do great things and bring constant innovation. I have followed Travelstart throughout this process and I have to commend them for that,” said Banky W.

Travelstart has won numerous awards over the years, including Online Travel Agency of the Year 2018, Travel Agency of the Year 2019 at The Pyne Awards and Best Travel Agency online from Nigeria (2021 and 2022) for two consecutive years according to the World Travel Awards. .

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